Unable to Add Shipment Comments in Platform

Incident Report for Tive

Resolved

This incident has been resolved.
Posted Sep 24, 2026 - 22:11 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 24, 2026 - 21:13 UTC

Identified

We're aware that some users are currently unable to add comments on the shipment details page. Viewing existing comments is not affected.

Our engineering team has identified the cause and is working on a fix.
Posted Sep 24, 2026 - 20:46 UTC
This incident affected: Platform (Web Application).