All Systems Operational

Uptime over the past 90 days. View historical uptime.
Platform Operational
Web Application Operational
APIs Operational
Report Generation Operational
Analytics Operational
Mobile App Operational
Tracker Data Pipeline Operational
Data Ingestion & Processing Operational
Webhooks & Integrations Operational
Alert Processing Operational
Ocean & Air Data Operational
Authentication Operational
Auth0 User Authentication Operational
Auth0 Machine to Machine Authentication Operational
Auth0 Multi Factor Authentication Operational
Auth0 Email Delivery Operational
AWS Services Operational
AWS autoscaling-us-east-1 Operational
AWS cloudwatch-us-east-1 Operational
AWS ec2-us-east-1 Operational
AWS elasticache-us-east-1 Operational
AWS elasticbeanstalk-us-east-1 Operational
AWS elb-us-east-1 Operational
AWS ecs-us-east-1 Operational
AWS kinesis-us-east-1 Operational
AWS lambda-us-east-1 Operational
AWS rds-us-east-1 Operational
AWS route53 Operational
AWS secretsmanager-us-east-1 Operational
AWS sqs-us-east-1 Operational
AWS s3-us-standard Operational
Email Provider Operational
Twilio MMS Operational
Twilio MMS Operational
Twilio SMS Operational
Support & Managed Services Operational
Salesforce USA292 Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 25, 2026

No incidents reported today.

Sep 24, 2026

Unable to Add Shipment Comments in Platform
Resolved - This incident has been resolved.
Sep 24, 22:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 24, 21:13 UTC
Identified - We're aware that some users are currently unable to add comments on the shipment details page. Viewing existing comments is not affected.

Our engineering team has identified the cause and is working on a fix.
Sep 24, 20:46 UTC

Sep 23, 2026

No incidents reported.

Sep 22, 2026

No incidents reported.

Sep 21, 2026

No incidents reported.

Sep 20, 2026

No incidents reported.

Sep 19, 2026

No incidents reported.

Sep 18, 2026

No incidents reported.

Sep 17, 2026

No incidents reported.

Sep 16, 2026

Service Degradation: Salesforce Outage Impacting Alert Escalations Identified
Resolved - This incident has been resolved.
Sep 16, 19:04 UTC
Monitoring - All systems impacted by the earlier third-party Salesforce outage are now fully restored and operating normally.

Monitoring Services and Customer Support Teams are back at full capacity, and our team is actively monitoring performance to ensure stability.
If you have any questions, please contact monitoringescalation@tive.com or reach out to your account representative.
Sep 16, 16:21 UTC
Identified - We are currently experiencing intermittent system degradation due to an ongoing third-party Salesforce outage. This is temporarily impacting our Monitoring Services, and Customer Support Team's.

Customer Action: We recommend remaining extra vigilant with active shipments and high-value cargo until full functionality is restored, which is expected within the coming hours.

For immediate support or urgent shipment anomalies, please contact monitoringescalation@tive.com or reach out to your account representative. Next update will be provided upon full service restoration.
Sep 16, 13:13 UTC

Sep 15, 2026

No incidents reported.

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

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